Troubleshooting: Unterschied zwischen den Versionen

Aus I-BUS App Wiki
Wechseln zu: Navigation, Suche
K (→‎Basic requirements)
K (→‎No Resler interface/resler module found)
Zeile 16: Zeile 16:
  
 
== No Resler interface/resler module found ==
 
== No Resler interface/resler module found ==
 +
<br />
 +
If the app cannot establish a connection to the Resler module/resler interface, this is due to the following reasons '''Problem initially only at the USB port'''.<br />
 +
'''The following things need to be checked:'''<br />
 +
<br />
 +
# '''Is the Resler Module/Resler Interface selected as "USB Interface" in the general app settings and is the USB connection active?''' (see picture below)
 +
# '''Which devices are connected to the USB ports of the radio?'''
 +
## '''Please try another USB port first and disconnect other USB devices if necessary.'''
 +
## The power supply of the USB ports is limited, known "power eaters" are: 3G/4G sticks, DAB+ sticks, CarPlay adapter with USB port for the smartphone, ...
 +
## '''The USB ports are NOT intended and suitable for charging smartphones!'''<br /><br />
 +
# '''FDoes a USB data stick work on the USB port?'''
 +
# '''Does the problem only occur when it is particularly warm or cold?'''
 +
# '''Are the cables, plugs and PINs undamaged?'''
 +
# '''Is a TPMS (tire pressure display), iDrive controller (Arduino) or similar USB device used in addition to the Resler Interface/Resler Module?'''
 +
## I-BUS App settings => general settings => open USB interface. Here the detected USB devices are shown, '''from I-BUS App v2.2.0.3 a numbered port is shown behind the device'''.
 +
## optimally the '''Resler Interface/Resler Module is connected to the green USB (optional red USB) - Port 1''' and the '''TPMS is connected to the yellow USB - Port 3''' (from PQS-/IQ-series all USB ports are black and are called "Port 1")
 +
## Close "USB Interface"
 +
## Disconnect TPMS (or other detected device) from USB
 +
## Open "USB Interface" again, the TPMS (or other detected device) should no longer be displayed.
 +
### for the black Resler interface select "'''R.Resler IBUS Interface V6b Port: 1'''''
 +
### for the orange Resler module "'''Resler Module Port: 1'''" (or "'''USB Serial 2.0 Port: 1'''") select
 +
## Close "USB Interface"
 +
## Reconnect TPMS (yellow USB)
 +
## Open "USB Interface" again
 +
## the selected interface/module should still be set and a "new" USB device (e.g. TPMS) should be listed with "Port 3" but not show selected
 +
## ready
 +
# if the orange Resler module is used, please check the firmware in the settings of the I-BUS App => "Resler module settings" ==> Resler module status".
 +
## If an error appears here, please [https://wiki.ibus-app.de/index.php?title=Resler_Module_Settings#Manually_flashing_the_Resler_Module flash Resler Module manually]
 +
<gallery mode="packed-hover">
 +
02_IBUS-App_Einstellungen_Allg_01.png|general App settings
 +
02 IBUS-App Einstellungen Allg 14.jpg|USB Interface: Selection with port
 +
</gallery><br /><br />
 +
=== If in the "USB Interface" list in the I-BUS App NO interface/module is shown ===
 +
# Please plug only the interface/module to a Windows PC (ideally Win 7 or Win 10).
 +
# The PC should " chuckle " and find a new device, if necessary install a driver for it by itself.
 +
# The interface/module is then listed either as "unknown device" or as "COM/LPT" device in the device manager (press Windows key + X). If more than one device is listed here: the device appears/disappears with connect/disconnect, so you can identify it.
 +
'''NOTE: Since neither interface nor module is a storage device, it also does NOT appear in file manager. It can only be seen in the device manager.'''<br />
 +
Ideally you take a picture of this - we will ask for it.<br />
 +
If no device appears in the device manager, there is probably a defect. In this case, please contact the support via mail and ask for replacement.
 +
<gallery mode="packed-hover">
 +
Devicemanager Modul.jpg|Resler Modul as"USB-SERIAL CH340" in device manager
 +
Devicemanager Interface.jpg|Resler Interface as "CP210x USB to UART Bridge" in device manager
 +
</gallery><br />
 +
<br />
 +
<br />
 +
 
== No answer from control unit ==
 
== No answer from control unit ==
 
== No access to the server ==
 
== No access to the server ==

Version vom 5. Dezember 2022, 22:39 Uhr

- site under construction -

Basic requirements

In order to get to the cause of any problems that may occur with the Resler module (or older Resler interface) and/or the I-BUS app, we require a few things in advance.

  1. There is an original, orange Resler module (or black Resler interface) present
  2. The module/interface has been correctly connected to the radio adapterAND to a USB port
    1. Installation instructions for Resler module and Resler interface
  3. To use the I-BUS App, at least an OBC licence has been ordered from the I-BUS App Shop (not necessary if the module is to be used without the I-BUS App).
  4. I-BUS app has been installed on a suitable Android device and is up to date (not necessary if the module is to be used without the I-BUS app).
    1. Download I-BUS app

  • Resler Interface (Schwarz) and Resler Modul (Orange)



No Resler interface/resler module found


If the app cannot establish a connection to the Resler module/resler interface, this is due to the following reasons Problem initially only at the USB port.
The following things need to be checked:

  1. Is the Resler Module/Resler Interface selected as "USB Interface" in the general app settings and is the USB connection active? (see picture below)
  2. Which devices are connected to the USB ports of the radio?
    1. Please try another USB port first and disconnect other USB devices if necessary.
    2. The power supply of the USB ports is limited, known "power eaters" are: 3G/4G sticks, DAB+ sticks, CarPlay adapter with USB port for the smartphone, ...
    3. The USB ports are NOT intended and suitable for charging smartphones!

  3. FDoes a USB data stick work on the USB port?
  4. Does the problem only occur when it is particularly warm or cold?
  5. Are the cables, plugs and PINs undamaged?
  6. Is a TPMS (tire pressure display), iDrive controller (Arduino) or similar USB device used in addition to the Resler Interface/Resler Module?
    1. I-BUS App settings => general settings => open USB interface. Here the detected USB devices are shown, from I-BUS App v2.2.0.3 a numbered port is shown behind the device.
    2. optimally the Resler Interface/Resler Module is connected to the green USB (optional red USB) - Port 1 and the TPMS is connected to the yellow USB - Port 3 (from PQS-/IQ-series all USB ports are black and are called "Port 1")
    3. Close "USB Interface"
    4. Disconnect TPMS (or other detected device) from USB
    5. Open "USB Interface" again, the TPMS (or other detected device) should no longer be displayed.
      1. for the black Resler interface select "R.Resler IBUS Interface V6b Port: 1
      2. for the orange Resler module "Resler Module Port: 1" (or "USB Serial 2.0 Port: 1") select
    6. Close "USB Interface"
    7. Reconnect TPMS (yellow USB)
    8. Open "USB Interface" again
    9. the selected interface/module should still be set and a "new" USB device (e.g. TPMS) should be listed with "Port 3" but not show selected
    10. ready
  7. if the orange Resler module is used, please check the firmware in the settings of the I-BUS App => "Resler module settings" ==> Resler module status".
    1. If an error appears here, please flash Resler Module manually

  • general App settings

  • USB Interface: Selection with port



If in the "USB Interface" list in the I-BUS App NO interface/module is shown

  1. Please plug only the interface/module to a Windows PC (ideally Win 7 or Win 10).
  2. The PC should " chuckle " and find a new device, if necessary install a driver for it by itself.
  3. The interface/module is then listed either as "unknown device" or as "COM/LPT" device in the device manager (press Windows key + X). If more than one device is listed here: the device appears/disappears with connect/disconnect, so you can identify it.

NOTE: Since neither interface nor module is a storage device, it also does NOT appear in file manager. It can only be seen in the device manager.
Ideally you take a picture of this - we will ask for it.
If no device appears in the device manager, there is probably a defect. In this case, please contact the support via mail and ask for replacement.

  • Resler Modul as"USB-SERIAL CH340" in device manager

  • Resler Interface as "CP210x USB to UART Bridge" in device manager




No answer from control unit

No access to the server

VIN not online

strange behavior of the car

values are missing

create and send app log file

Abgerufen von „https://wiki.ibus-app.de/index.php?title=Troubleshooting&oldid=5449“